Refund policy

RETURN & REFUND POLICY

Our Commitment

We want you to love your order. Because Nightwoven Lore products are printed and made to order specifically for each customer, we are unable to accept returns or exchanges for buyer's remorse, incorrect size selection, or a change of mind.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at nightwovenlore@gmail.com within 30 days of delivery.

Please include:

Your order number
A description of the problem
Clear photos showing the issue

Once the issue has been reviewed and approved, we will arrange an appropriate replacement or refund at no additional cost to you.

Wrong Size or Product Ordered

Because our products are made to order, we cannot accept returns or exchanges when the wrong size, color, or product was selected during checkout. Please review the product description and available options carefully before placing your order.

Lost Packages

If your package appears to be lost in transit, please contact us at nightwovenlore@gmail.com. We will review the tracking information and work with our fulfillment partner to determine the appropriate next step.

If tracking shows that an order was delivered but you cannot locate it, please contact us as soon as possible so we can help investigate.

Cancellations

Because orders may enter production shortly after being placed, cancellation requests are not guaranteed. If you need to cancel an order, contact us at nightwovenlore@gmail.com as soon as possible. If production has already begun, the order may no longer be eligible for cancellation.

Refunds

Approved refunds will be issued to the original payment method. Your bank or credit card provider may require additional processing time before the refund appears in your account.

Questions?